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After-sales Service

  • Technical Support Commitment

    In project implantation, senior engineers in AVTrace will strictly supervise and manage every project implantation details, and all works will be recorded and documented and kept for data search and maintenance. AVTrace provides comprehensive training services to help the user/ integration provider building a skilled engineers team to undertake daily system maintenance and troubleshooting. For faulty parts within warranty period, the principle of replacements advance will be followed, i.e. users shall send the faulty parts after they receive the replacements. In case of the user/integration provider failing to remedy the malfunctions within the warranty period, we will send professionals to the site to deal with the problem. If severe malfunction occurs to the system, we commit that we will send related personnel to the site to handle the problem as soon as possible once receive the notice of the user/ integrate supplier. In addition, AVTrace Electronic Technology Co., LTD. (Guangzhou) has established maintenance and spare parts centers in China to provide fully technical support and maintenance service. Online Q&A, if you have any questions about our products and service, please leave a message, we will reply you as soon as possible.

    Technical Support

    Way of Technical Support User/ integration provider can obtain technical support through call, e-mail or leaving online messages.
    Address of after-sale service resident office at home: F/4, B1 annex building, Creative Building, No.162, Science Avenue, Science City, Guangzhou.
    Tel: 020-32211415
    Fax: 020-32219366
    Repair report E-mail: tac_cn@avtrace.com
    Technical Support Hotline: 020-32211415-8048
    Fax: 020-32219366-8003

Guangzhou BeiJing Chengdu Shanghai

R&D Center:Floor 6,Hangxin Building,No.1,Guangbao Road,Science City,Luogang istrict,Guangzhou,Guangdong,510663,P.R.China Guangzhou Address:RM 704-705.POLY Central Pivot Plaza, No.157, Linhe Xi Road, Guangzhou China